My hopes went up when I spotted a gun very similar to the one I'm currently borrowing from Claire and then I scrolled down the page to check the seller's payment instructions and came across this...
- No refunds are given, PAYMENT WITHIN ONE WEEK NO EXCUSES.
- I take no responsibility for any items lost or damage in the post, its up to you to claim compensation from the post office. So if you require recorded delivery please ask.
As a customer who buys many things over the internet, if I pay for goods which I don't receive or arrive in a less than ideal condition, I'm going to consider it the seller's problem not mine.
I checked eBay's policy and it's clear - the seller is responsible for ensuring the goods get to the buyer (although they're free to charge exorbitant amounts for this service).
If good's don't arrive, are damaged or not as described, eBay advise you to talk to the seller and hopefully sort things out amicably. Failing that if you paid with PayPal they'll refund you providing you make a claim within 45 days (eBay then start investigating the seller).
If you didn't pay via PayPal your position is a little less clear cut, although if you bought directly with a credit card they'll hopefully refund the monies. If all else fails, eBay advise you to report the seller to the police!
All of which seems very definite to me - the seller is responsible for supplying you with goods you've paid for, anything else is theft!
I hasten to add that the eBay trader I was originally trying to buy a water pistol from gave me an immediate refund when I queried its whereabouts. No problem there at all.
As for the other trader with that oh so tempting super soaker... He's not getting my bid, that much is for certain!